The sofa has landed

I won't comment on the fight with gf yesterday because it's just too stupid.
Instead I have story about IKEA.
Usually IKEA is fun. Sometimes they entertain me to tears.
On saturday we bought ektorp, a white and very comfortable sofa that is also a bed, nice. It was ok to get it onto my dad's tiny trailer, also getting it out of there wasn't the greatest problem...
So the couch held by two people is standing on the street not quite on the sidewalk, two meters tall waiting to be carried into our living room, but noone can. We tried to heave it, but we couldn't. We had gotten it all the way from one end of the town to another but now we were gonna fail the last few meters. We were already calling up the traditionally stronger male friends we knew, who all had good reasons not to get out of the house and help us. With a bit of help from a neighbor we finally managed to get it into the second floor. Everything was fine again. but this is an old story that you maybe read in my last posting with less details due to exhaustion.
We are still talking about an IKEA product so of course something was missing. A small cover/cap thing that keeps the feet of the bed - that our sofa can be if needed - from scratching our wooden floor.
I decided to call IKEA today and have them send something like that over. haha.
I called and the nice lady on the receiver told me to bring back the ektorp for them to see that something is missing (even if I would bring it back, could I not just leave the "missing" part at home?) and not to forget the receit. so that's when I started to laugh. I had thought that this might happen, but I didn't really believe it until it did.
I kindly (or maybe not so kindly) asked her if she missed any of her marbles lately and if she could please just send such a cover/cap thingie over. She said that this wasn't policy (reeeaaallly?) and that I at least would need to bring the receit.
After telling her that she had the very same receit in her computer and she would just have to look it up I canceled the conversation and asked her to put me through to a person at storage. She managed to do that and the guy who talked to me then kindly asked if I had been so unlucky as to call the useless customer service girl. He told me he'd go up to the shop and get the thing off one of their sofas and have it sent to me in no time. I talked to the woman for about 10 minutes and I talked to the storage guy for about 2.
Now here's the prize question: Does IKEA work efficently?